Refund policy

Last updated 24 March 2025

Earrings are the one category where "unworn" genuinely matters, so this policy is stricter than it would be for most things. Everything else about it is meant to be easy.

The short version

You have 30 days from delivery to return any pair that is unworn, for any reason at all. You do not have to explain yourself. Return postage is yours unless the item is faulty or we sent the wrong thing, in which case it is ours.

What we can accept

Pairs that are unworn, in the card box they arrived in, with the backing card.
Returns started within 30 days of delivery.
Returns sent back with the order number included, so we can match them to a payment.

What we cannot accept

Anything that has been worn. Pierced jewellery that has been through an ear cannot be resold to anyone else. Hold a pair against a mirror, try the hoop for size, and decide before you wear them out.
Returns started more than 30 days after delivery. If you are just outside the window, write to us anyway and we will look at it.

Faults and wrong items

If something is faulty or we sent the wrong item, we pay the return postage and you get a replacement or a full refund including the original shipping charge, whichever you prefer.

We treat these as faults: a chip, a crack, or bare metal where enamel should be; a hoop whose catch does not close or will not stay closed; a charm that has come away from its hoop; an item that is materially different in size from what was listed.

We do not treat these as faults, because they are what fired enamel on brass looks like: a thin bright line of brass at the rim where the enamel has pulled back, one or two small bubbles in a surface, slight variation in colour depth between batches, and brass that has darkened with wear. Our Care & Materials page explains why each of these happens.

Damage in transit

If a parcel arrives damaged, photograph it before unpacking further and email us within 7 days of delivery. Photographs of the outer box and of the item are what let us claim against the carrier, and without them we may not be able to.

How to start a return

Email info@mirethax.com with your order number and tell us what you are sending back. We will reply with the return address and any instructions specific to your country. Please do not send anything back before you have heard from us — parcels that arrive unannounced take much longer to match to an order and refund.

Pack the pair so the enamel is protected; the box it came in is designed for that. We recommend a tracked service. Until a return reaches us it is your parcel, and we cannot refund something that does not arrive.

Refunds

Once your return reaches us we inspect it and email you the outcome, usually within two business days. Approved refunds go back to the original payment method. Your bank or card issuer then takes its own time, typically 5 to 10 business days, and we have no way to speed that up.

Refunds cover the price of the item. The original shipping charge is refunded only where the item was faulty, the wrong item, or where you are cancelling a whole order under a statutory right of withdrawal.

Exchanges

We do not run a separate exchange process, because it is slower than the alternative. Return the pair for a refund and place a new order for the one you want. That way the piece you actually want ships immediately instead of waiting on a return crossing in the post.

Cancelling before dispatch

Orders leave us within two business days. If you email info@mirethax.com before yours has shipped we will cancel it and refund in full. Once it has shipped, treat it as a return.

Statutory rights

Nothing here removes rights you have under the consumer law of your own country, including any statutory cooling-off or withdrawal period, or any right to a remedy for goods that are not as described or not of satisfactory quality. Some countries exempt pierced jewellery from a general right of withdrawal on hygiene grounds; where your local law gives you more than this policy does, your local law wins.